Laptop Guidance - Welcome to your new laptop


Setting up my warranty

Please take this time to register the warranty for your product with us. To register your warranty please fill in the form below, stating your product's serial number as well as your website/Amazon/eBay order number and date.
You will then receive an email confirmation (Please check your spam folder in case our email ends up there!).

Laptop Setup Guide (Generic)

1. Connect the AC Adapter

Connect the AC adapter to the laptop and then plug the other end into an electrical outlet or surge protector.

 

Plugging in your laptop
  • Note: Please ensure that your Laptop or PC is running on mains power when it is first booted up. If the battery were to fail during the install, then it could corrupt Windows

2. Connect the Network Cable & Power

To use a wired network (internet) connection then you’ll need to connect a network cable.

 

Ethernet cable

 3. Press the power button

The power button will be above the laptop keyboard, similar to the below example:

Power on laptop

Windows Licence Activation

As part of Microsoft’s Authorised Refurbisher regulations, it is important that we give you the ‘out of box experience’ required. This means that you will need to activate your Windows license. All of our products are shipped with a genuine Windows 10 license key, which is what you need to get the job done.

How to activate your Microsoft licence: Microsoft Licence Activation

Alternatively, watch our instructional video for Microsoft Licence Activation here: Loop8 - Windows Activation Instruction Video

Note: Although LOOP8 LTD is authorized to install Microsoft products onto a Laptop or PC, Microsoft will be responsible for any support you need on the use of their products.

Any customer information, after registration of any Microsoft product, will be held with them. Your information will be their responsibility and how they manage it is covered in their terms & conditions.

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If you are happy with your order, please leave us a positive review on Trustpilot: Leave a review for Loop8

If you're not satisfied, let us fix it for you. Contact us and we will do whatever it takes to make your experience a good one!

Returns

In the event that you would like to return your product to us, see our returns policy in Section 10.

If you have any questions or concerns, do not hesitate to contact us.